Moving an internet connection is not simply moving the router. The new building may use another access technology, require different equipment or need a separate appointment. A short plan before moving day helps you arrange access without assuming that the old package will transfer unchanged.
Check the new property early
Run an infrastructure enquiry using the exact new address, including the correct block and unit. Record the technology and any questions about port availability. If the property is not listed, ask for an address review. Share when you expect to receive the keys and when internet becomes essential, particularly if you work from home or have scheduled online meetings.
Clarify what happens to the existing service
Tell the provider whether you are an existing customer moving, a new customer or considering a provider change. Ask which process applies, what approvals are needed, and whether the current package, equipment and commercial terms can continue. Agree the order of changes before closing an existing connection. Do not assume that a new application automatically cancels another contract.
Prepare the installation location
Ask which equipment should travel with you and which installed components should remain for the next occupant or provider. Plan a reachable router position with power and, where needed, a wired route to the workspace. Confirm building access and an appointment contact. Avoid disconnecting unfamiliar optical components; ask the installation team to explain the equipment boundary.
Test the things you will actually use
After activation, check a wired device where practical, then test Wi-Fi in the rooms that matter. Try a video call, a file upload and the applications used for work. Record when and where a problem occurs so support can distinguish the access line from an indoor coverage issue. Keep the agreed installation and equipment information alongside the new service details.
PLANNING TAKEAWAY
Confirm the new address, the change process and the installation appointment before relying on the old connection’s package or equipment.
EXPLORE THE RELEVANT SERVICE
Check the infrastructure at your new home ↗Discuss your move with MyFi ↗MyFi can assess the new address and explain the applicable process. Transfer feasibility, timing and charges depend on the existing service and the proposed connection.
Sources & technical context
This guide supports early project discussions. It is general planning material, rather than a service quotation or a technical acceptance document.
